At our TCG, we hold a strong belief in the power of connection. We understand that in today's fast-paced world, staying connected is more important than ever. That is why our values revolve around fostering and enhancing connectivity in every aspect of our work. We encourage our staff to constantly ask themselves a simple yet profound question: "Are my actions connecting or disconnecting?"
This introspective approach ensures that we prioritize actions that bring people closer together, whether it's through our innovative products, exceptional customer service, or collaborative teamwork. By embodying these values, we aim to create a seamless and enriching experience for our customers, enabling them to stay connected and thrive in an interconnected world.
OUR VALUES
WHAT WE LOOK FOR
WE ARE A TEAM OF GO GETTERS
Those who demonstrate genuine motivation and passion for their work. Those individuals who are more likely to go above and beyond, stay engaged, and proactively seek opportunities for growth and improvement.
Those who are eager to learn, embrace challenges, and view setbacks as opportunities for growth. Those individuals who are more likely to seek continuous improvement and contribute to The Connectivity Groups ongoing success.
Those who posses the necessary skills and expertise required for the role. This includes both technical skills specific to the job and transferable skills like communication, problem-solving, and adaptability.
Those who excel at collaborating and working well within a team. Effective teamwork fosters a cooperative and productive work environment, encourages knowledge sharing, and enhances overall performance.
About the position
The Connectivity Group (TCG) is an absolute connectivity provider in the telecommunication sector. As a leading full-service connectivity provider, known for our commitment to delivering tailored solutions to meet our customers' needs. We understand that technology solutions are not one-size-fits-all, and that's why we work closely with our clients to provide personalised services.
About the Role:
We are currently seeking a motivated and customer-centric Sales & Customer Support Representative to join our team. As the first point of contact for our customers, you will handle various technical and sales inquiries with a sense of urgency and care. This role offers advancement opportunities in both sales and technical areas.
Key Responsibilities:
Provide exceptional support to our customers, resolving queries, troubleshooting faults, and following up on existing issues.
Maximize customer satisfaction by assisting with resolution, optimising the customer experience, and identifying upselling opportunities.
Apply problem-solving skills to overcome challenges and ensure seamless customer experiences & great outcome's
Build rapport with customers and act as their advocate within the company to enhance retention.
Qualifications:
To excel in this role, you should possess:
Excellent communication and customer service skills.
The ability to multitask and prioritise effectively in a fast-paced environment.
Flexibility to work Monday-Friday with a rotating roster for on call- weekends approximately every 5th week.
Strong technological skills with a basic understanding of internet and networking technologies (advantageous, but not mandatory).
A fantastic can do attitude, the word can't isn't our vocabulary
Potential Benefits:
Company-provided phone and laptop.
Competitive remuneration package.
Flexible work hours to achieve a healthy work-life balance.
Discounted broadband services.
Opportunities for career growth within TCG .
Join Our Team:
At TCG, we foster a positive work environment that values teamwork, continuous learning, and personal growth. If you are ready to take your career to the next level and be part of a growing company, apply today and join our team at TCG!
To apply, please submit your resume and a cover letter highlighting your relevant experience and why you believe you would be a great fit for the Sales & Customer Support Representative role. We look forward to hearing from you!
Note: Due to the high volume of applications we receive, only shortlisted candidates will be contacted.
The Connectivity Group owns an operates several Telecommunications businesses, including Ultimate Broadband and Connectivity Infrastructure Services T/As TCG Field Services along management roles with WISPA NZ and MBF Ventures.
Joining our team could be the starting point of an outstanding career in Telecommunications and ITC where there are no limits to what you can achieve.
Who you are
At The Connectivity Group, we seek motivated individuals who are passionate about their work. We value those who go above and beyond, stay engaged, and actively pursue growth opportunities. We look for individuals with the necessary technical expertise, as well as strong communication, problem-solving, and adaptability skills. Collaboration and teamwork are crucial to our success, so fostering a cooperative work environment is pivotal to where we want to go. If you're driven, eager to learn, and thrive in a collaborative setting, join us at The Connectivity Group to achieve remarkable things together.
What's next
Our hiring team will carefully review all applications and shortlist candidates whose qualifications and experience align with the requirements of the role. If you are selected for further consideration, we will reach out to you directly to schedule an interview.
We understand that waiting can be difficult, but we assure you that we will strive to keep you updated throughout the selection process. Should you have any questions or require additional information, please don't hesitate to contact us.
Customer Support Agent
TCG is seeking a motivated Marketing Specialist to join our team. In this exciting, brand-new position, you will start with a clean slate and the opportunity to develop our marketing strategy.
Employment
Full Time
Location
Christchurch
Salary
$25 - $30 p/h
